Refund Policy

Effective Date: 3/10/25

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Rocky Mountain Appliance Parts LLC ("we," "our," or "us") is committed to assist you in troubleshooting, but final diagnosis is up to you. Assure yourself that you are getting the part you need, as certain parts and special orders are non-returnable and non-refundable under any circumstances. Additionally, once a part has been installed or tested, it cannot be returned for a refund or exchanged for a different part. If you decide not to go through with the repair, we may be unable to offer a refund for the parts.

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No Refunds Are Possible On:

• Any electric, electronic, or special order items once they have left the premises of Rocky Mountain Appliance Parts LLC.

• Any sealed items that have been opened, or any items that are missing the original packaging or have damaged packaging.

• Any parts that have been used, show connection marks, or display any other signs of having been installed.

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Factory Defective Parts

A factory defective part will be replaced, not refunded. Replacements are only possible with an identical part, no longer than 90 days after receipt for Whirlpool OEM parts and no longer than 30 days for all other manufacturer parts.

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Cancellation of Special Orders

For cancellations of special orders, there is a fee of $21.05 for restocking and/or part return shipping and handling. If applicable, an 8% credit/debit card processing charge will also be due.

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Core Returns

Core return items must be submitted no later than 7 days after the date of purchase (not pickup) for the core charge to be refunded.

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Our Guarantee

We guarantee that any replacement part with updated or alternate numbers will work and that it is the part you ordered. Updated parts might have cosmetic differences but are guaranteed to function identically. Manufacturer compatibility errors will be refunded if no viable alternative can be found.

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Liability and Appliance Safety

Watch any repaired appliance carefully for a period of time to ensure correct functioning. We are not liable for damage to your appliance or any damage to your home (i.e. flooding, fire, etc.)

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Changes to This Policy

We may update this Refund Policy periodically. Changes will be posted on this page with an updated effective date.

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Contact Us

If you have any questions about this Refund Policy, contact us at:
Rocky Mountain Appliance Parts LLC
Email: rmapplianceparts@gmail.com

Phone: 719-638-8870

Address: 3919 Palmer Park Blvd, Unit A, Colorado Springs CO 80909